How we protect your information while providing emergency heating services
At VulaminSquant, we understand the importance of privacy, especially during heating emergencies when you invite our technicians into your home or business. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our emergency heating repair services, visit our website, or interact with us in any way. We are committed to protecting your privacy in accordance with applicable Canadian privacy laws and regulations.
We collect various types of information to provide and improve our emergency heating repair services:
Contact information: Name, address, telephone number, email address, and other contact details necessary to respond to your heating emergency.
Service information: Details about your heating system, property specifics, service history, and maintenance records to properly diagnose and repair your heating issues.
Payment information: Credit card details, banking information, and billing addresses to process payments for emergency services rendered.
Communications: Records of our communications with you, including emergency calls, service requests, customer support interactions, and feedback.
Device information: Type of device, operating system, browser type, and settings used to access our website or mobile applications.
Usage data: How you interact with our website, including pages visited, time spent on pages, navigation patterns, and features used.
Location data: Approximate location based on IP address or precise location (with your consent) to dispatch the nearest technician during heating emergencies.
We collect information through various channels:
Direct interactions: Information you provide when requesting emergency services, creating an account, filling forms, or communicating with our technicians or customer service representatives.
Automated technologies: Cookies, web beacons, and similar technologies collect information about your equipment, browsing actions, and patterns.
Third parties: We may receive information from service providers, business partners, or public sources to supplement the information we collect directly from you.
We use your personal information for the following purposes:
To respond to heating emergencies quickly and efficiently across Canada.
To dispatch technicians to your location with the appropriate equipment and parts.
To diagnose heating system issues and implement effective repairs.
To maintain records of your heating system's service history for future reference.
To process payments and generate invoices for services provided.
To manage our customer relationships and improve service quality.
To optimize technician scheduling and routing for faster emergency response.
To analyze service patterns and trends for inventory management.
To provide status updates during emergency heating repairs.
To send service confirmations, maintenance reminders, and follow-up communications.
To respond to your inquiries, comments, or concerns about our services.
To seek your feedback on our emergency heating repair services.
We may share your information with:
Service providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, and customer service.
Professional advisors: Lawyers, accountants, and insurers who provide professional services to us.
Legal authorities: When required by law, court order, or governmental regulation.
Business transfers: In connection with a merger, acquisition, or sale of all or part of our assets.
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:
Encryption of sensitive data, especially payment information.
Secure storage systems with controlled access for customer records.
Regular security assessments and updates to our systems.
Employee training on privacy and security best practices.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. The criteria used to determine our retention periods include:
The duration of our ongoing relationship with you.
Legal requirements to keep certain information for specific periods.
Recommendations from regulatory authorities.
The potential for disputes or legal claims related to heating system repairs.
Depending on your location, you may have the following rights regarding your personal information:
Access: Request access to your personal information.
Correction: Request correction of inaccurate personal information.
Deletion: Request deletion of your personal information under certain circumstances.
Restriction: Request restriction of processing of your personal information.
Objection: Object to processing of your personal information.
Data portability: Request transfer of your personal information.
Our emergency heating repair services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will promptly take appropriate measures to remove the information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will post the updated Privacy Policy on our website and indicate the last revision date. We encourage you to review our Privacy Policy periodically.
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us through the contact information provided on our website.